Shipping & Lead Time Policy
This policy is maintained by BrandedGiftHub and explains the production schedule, delivery options and responsibilities that apply to wholesale corporate gift orders. Exact dates are always confirmed in writing on your order confirmation.
1. Standard lead times
- Digital artwork proofWithin 24 working hours of receiving your logo file
- Pre-production sample3–7 working days after proof approval
- Mass production (standard)7–12 working days after sample sign-off
- Mass production (peak season, Oct–Dec)12–18 working days
- Custom packaging / rigid gift boxesAdd 3–5 working days
Lead time starts only after artwork approval and receipt of the agreed deposit. Late artwork changes restart the proofing stage.
2. Shipping methods
Samples and urgent orders up to roughly 200 kg.
Mid-size bulk orders where deadlines are tight.
Large volume annual gifting programmes with the lowest freight cost.
A balanced option for EU buyers between air and sea cost.
3. Freight terms, duties and taxes
We quote EXW, FOB, CIF or DDP on request. Unless your quotation states DDP, import duties, VAT, customs clearance fees and any local delivery surcharges are payable by the buyer.
For EU buyers we supply commercial invoices, packing lists and material declarations suitable for customs. For US buyers we can ship to your freight forwarder or 3PL warehouse.
4. Packing, insurance and damage
Goods are packed in export cartons with inner protection for drinkware, glass and rigid gift boxes. Cargo insurance is optional on request and recommended for sea freight.
Please inspect cartons on arrival. Report shortage or transport damage within 7 calendar days of delivery with photos of the outer carton, inner packing and the affected items so we can file a claim and arrange replacement.
5. Delays
If a production delay is caused by us, we upgrade the shipping method at our cost where the upgrade can still meet your deadline. We are not responsible for delays caused by customs inspection, carrier disruption, extreme weather or other events beyond our control, but we will keep you updated and provide tracking throughout.
For deadline-critical holiday campaigns we recommend confirming artwork at least 6 weeks before your event date.
Questions about a delivery date? Contact our team or email info@brandedgifthub.com. Related: Sampling & Mold Fee Terms.